CRM Specialist - Remote

Overview

As a CRM Specialist at Welltech, you will play a crucial role in optimizing customer engagement and retention through data-driven insights and strategies.

In Short

• Offer insights into customer engagement and retention.
• Optimize the customer journey to improve engagement.
• Conduct A/B tests to enhance user experience.
• Manage data quality and integrity.
• Analyze performance trends and support strategic decisions.
• Create clear data visualizations for stakeholders.
• Provide ad-hoc data for strategic planning.
• Collaborate with CRM and other teams for decision-making.

Requirements

• 3+ years of experience in CRM or mobile product analysis.
• Strong SQL knowledge and experience with big data.
• Proficiency in data visualization tools, especially Tableau.
• Experience with A/B testing and performance analysis.
• Knowledge of customer behavioral lifecycle and cohort analysis.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.

Benefits

• Culture of personal and professional growth.
• Empowerment to lead and inspire.
• Focus on achieving meaningful outcomes.
• Be part of a movement creating a healthier world.