Welcome Coordinator - Remote

Overview

The Welcome Coordinator at Oak Street Health plays a crucial role in creating an inclusive and welcoming environment for patients, ensuring a positive first and last impression while managing various administrative tasks to support clinic operations.

In Short

• Welcome patients and guests to the clinic.
• Conduct visit check-ins and assist with required forms.
• Collect co-pays and update patient information.
• Schedule and reschedule appointments using electronic medical records.
• Manage phone lines and handle outbound calls.
• Maintain cleanliness of the Welcome and Community Room areas.
• May float to other centers as needed.
• Provide high-touch assistance to patients.
• Support the Service Team in delivering an unmatched patient experience.
• Embodies the 'Oaky' values of Oak Street Health.

Requirements

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette is required.
• Fluency in Spanish, Polish, Russian, or other relevant languages is preferred.
• US work authorization is required.
• Experience in a customer service setting is strongly preferred.
• Some college education is preferred.
• A flexible and positive attitude is essential.
• A welcoming and nurturing attitude towards older adults is necessary.
• A high level of integrity is required.
• Must embody the values of being 'Oaky'.

Benefits

• Mission-focused career impacting health outcomes for Medicare patients.
• Paid vacation and sick time.
• 401K match options available.
• Health, vision, and dental insurance benefits.
• Wellness programs including screenings and counseling.
• Flexible work schedules and family leave.
• Tuition assistance and other benefits based on eligibility.
• Employee stock purchase plan.
• Confidential counseling and financial coaching available.
• Comprehensive mix of pay and benefits to support wellness.