Team Lead, Copay Assistance Coordinator - Remote

Overview

As a Team Lead at CVS Health, you will oversee the Copay Assistance Revenue Cycle Management team, ensuring accurate billing and collections while providing excellent customer service in a fast-paced environment.

In Short

• Lead the Copay Assistance Revenue Cycle Management team.
• Ensure timely and accurate billing and collections.
• Mentor and support team members.
• Communicate effectively with management and colleagues.
• Resolve complex insurance billing issues.
• Maintain accurate patient and insurance information.
• Conduct training for new hires and upskill existing staff.
• Utilize analytical skills to identify trends.
• Provide excellent customer service to patients and healthcare professionals.
• Work collaboratively in a team-focused environment.

Requirements

• 2+ years of Healthcare Insurance experience.
• Proficiency in Microsoft Office, especially Excel.
• Ability to commute to Monroeville, PA office.
• Experience in insurance billing or collections preferred.
• Strong customer service skills in healthcare.
• Attention to detail and analytical skills.
• Ability to manage multiple tasks effectively.
• Professional communication skills, both verbal and written.
• Experience in training and mentorship.
• High School Diploma or GED required.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs for employees.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.
• Employee stock purchase plan.
• Confidential counseling and financial coaching.
• Retiree medical access.
• Various benefits based on eligibility.
• Commitment to employee wellness and satisfaction.