Senior Analyst, Implementation Manager - Remote

Overview

This role involves directing all aspects of customer benefit plan implementation for self-funded new business clients at CVS Health, ensuring customer satisfaction and addressing implementation issues.

In Short

• Responsible for customer benefit plan implementation.
• Acts as a single point of contact for implementation issues.
• Develops and executes implementation strategies.
• Coordinates project deliverables and tasks.
• Evaluates customer requested exceptions.
• Solicits feedback for continuous improvement.
• Requires project management and leadership experience.
• Attention to detail is crucial.
• Preferred 5 years of healthcare industry experience.
• Flexible and organized in stressful situations.

Requirements

• 1-2 years of project management experience.
• Negotiation and conflict resolution skills.
• Ability to express complex concepts clearly.
• Highly organized with prioritization skills.
• Associate's degree or equivalent experience.
• Healthcare industry knowledge is preferred.
• Ability to work in a team environment.
• Strong attention to detail and accuracy.
• Experience with Aetna organizations is a plus.
• Ability to handle multiple assignments effectively.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance available.
• Paid time off and family leave.
• Confidential counseling and financial coaching.
• Programs for wellness screenings and tobacco cessation.
• Retiree medical access based on eligibility.