Network Associate, Account Manager - Remote

Overview

The Network Associate, Account Manager at CVS Health is responsible for managing relationships with high-profile providers, ensuring compliance with policies, and addressing complex issues related to contracts and service.

In Short

• Acts as the primary resource for assigned providers.
• Monitors service capabilities and resolves escalated issues.
• Supports operational activities including database management.
• Performs credentialing support activities as needed.
• Educates providers on compliance with contract policies.
• Meets with key providers to ensure service levels meet expectations.
• Facilitates external provider meetings.
• Collaborates on contract implementation and updates.
• Requires 3-5 years of relevant experience.
• Bachelor's degree or equivalent experience is required.

Requirements

• Strong verbal and written communication skills.
• Experience with business segment specific policy and benefits.
• Critical thinking and problem resolution skills.
• 3+ years of experience servicing providers.
• Knowledge of contract interpretation.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and retiree medical access.