Remote Otter LogoRemoteOtter

Customer Experience Advocate I - Remote

Posted 3 weeks ago
Customer Service
Full Time
USA

Overview

As a Customer Experience Advocate I, you will provide exceptional customer service to members and stakeholders by addressing their inquiries and needs in the health insurance sector.

In Short

  • Provide accurate and professional responses to customer inquiries.
  • Engage with customers to build strong relationships.
  • Work onsite for the first 12 weeks of training.
  • Opportunity to work remotely after successful training.
  • Maintain high standards of customer service and problem resolution.
  • Collaborate with team members to achieve goals.
  • Handle health insurance-related inquiries and claims.
  • Participate in team meetings and training.
  • Document customer interactions accurately.
  • Adapt to a dynamic work environment.

Requirements

  • High School Diploma or GED.
  • 1 year of customer service experience.
  • Basic computer skills.
  • Excellent verbal and written communication.
  • Good judgment and problem-solving skills.
  • Ability to work under pressure and multitask.
  • Empathy and conflict resolution skills.
  • Willingness to learn about health insurance.
  • Ability to work in a team environment.
  • Basic math skills.

Benefits

  • Opportunity for career advancement.
  • Exceptional employee benefits and rewards.
  • Tuition assistance program.
  • Access to health programs and services.
  • Flexible work options post-training.
  • Culture of respect, diversity, and inclusion.
  • Supportive team environment.
  • Access to fitness facilities.
  • Training and development opportunities.
  • Regular feedback and performance evaluations.
Wellmark logo

Wellmark

Wellmark is a mutual insurance company that has been serving the communities of Iowa and South Dakota for over 80 years. Owned by its policyholders, Wellmark prioritizes the well-being of its members over profits, focusing on providing exceptional service and fostering trust. The company is committed to sustainability and innovation, actively working to enhance the customer experience through modern technology solutions. Wellmark's technology team is empowered to drive organizational transformation and develop elegant solutions that align with the company's mission of putting members first.

Share This Job!

Save This Job!

Similar Jobs:

Postscript logo

Customer Experience Advocate - Remote

Postscript

18 weeks ago

Join Postscript as a Customer Experience Advocate to provide exceptional support and help customers maximize their SMS marketing efforts.

Worldwide
Full-time
Customer Service
26 - 33 USD/hour
Alchemy logo

Customer Experience Advocate - Remote

Alchemy

18 weeks ago

Join Alchemy as a Customer Experience Advocate to engage with the community and support developers in the web3 space.

EMEA
Full-time
Customer Service
Flex logo

Customer Experience Advocate - Remote

Flex

20 weeks ago

Join Flex as a Customer Experience Advocate, where you'll enhance customer relationships in a fully remote role.

APAC
Full-time
Customer Service
Flex logo

Customer Experience Advocate - Remote

Flex

20 weeks ago

Join Flex as a Customer Experience Advocate, where you'll deliver exceptional support and build strong relationships with customers in a fully remote environment.

APAC
Full-time
Customer Service
RevolutionParts logo

Customer Experience Advocate - Remote

RevolutionParts

51 weeks ago

Join RevolutionParts as a Customer Experience Advocate to guide customers in implementing our e-commerce platform and enhance their experience.

USA
Full-time
Customer Service