Customer Experience Advocate I - Remote

Overview

As a Customer Experience Advocate I, you will provide exceptional customer service to members and stakeholders by addressing their inquiries and needs in the health insurance sector.

In Short

• Provide accurate and professional responses to customer inquiries.
• Engage with customers to build strong relationships.
• Work onsite for the first 12 weeks of training.
• Opportunity to work remotely after successful training.
• Maintain high standards of customer service and problem resolution.
• Collaborate with team members to achieve goals.
• Handle health insurance-related inquiries and claims.
• Participate in team meetings and training.
• Document customer interactions accurately.
• Adapt to a dynamic work environment.

Requirements

• High School Diploma or GED.
• 1 year of customer service experience.
• Basic computer skills.
• Excellent verbal and written communication.
• Good judgment and problem-solving skills.
• Ability to work under pressure and multitask.
• Empathy and conflict resolution skills.
• Willingness to learn about health insurance.
• Ability to work in a team environment.
• Basic math skills.

Benefits

• Opportunity for career advancement.
• Exceptional employee benefits and rewards.
• Tuition assistance program.
• Access to health programs and services.
• Flexible work options post-training.
• Culture of respect, diversity, and inclusion.
• Supportive team environment.
• Access to fitness facilities.
• Training and development opportunities.
• Regular feedback and performance evaluations.