Customer Solution Engineer - Remote

Overview

As a Customer Solution Engineer at Weaviate, you will provide hands-on technical guidance to ensure enterprise customers effectively utilize our vector database, while collaborating with engineering teams and contributing to product development.

In Short

• Provide expert technical guidance and support for Weaviate's products.
• Collaborate with engineering teams to diagnose and resolve software issues.
• Contribute to product development by reporting customer feedback.
• Offer guidance during product updates and migrations.
• Lead data migrations for customers moving to enterprise offerings.
• Design and implement activities to support the growing customer base.

Requirements

• 10+ years in a technical role, preferably with software or database technologies.
• Experience with Python and/or Go, and AI use cases.
• Strong problem-solving skills for complex technical issues.
• Familiarity with cloud services and infrastructure as code tools.
• Experience with monitoring tools like Grafana and Prometheus is advantageous.
• Exceptional communication skills for explaining technical concepts.
• Proactive, customer-first mindset dedicated to resolving issues.
• Ability to work independently in a remote environment.
• Alignment with Weaviate's values of innovation, quality, and teamwork.

Benefits

• 100% remote work with flexibility.
• Competitive compensation with paid time off.
• Budget for conferences, co-working space, and home office equipment.
• Work with experienced and fun team members.
• Encouragement for learning and personal growth.