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Performance & Quality Manager - Remote

Posted 6 days ago
All others
Full Time
Canada
95000 - 100000 CAD/year

Overview

The Performance & Quality Manager will lead the Performance and Quality operations to ensure consistency and a standard approach across the Rehabilitation Services and Vocational Assistance program, fostering a supportive quality culture.

In Short

  • Provide leadership and direction to Performance & Quality Specialists/Auditors and Learning & Development Specialists.
  • Ensure understanding of RSVP contract requirements and educate program departments.
  • Maintain and update program quality controls and reporting requirements.
  • Guide quality assurance and improvement activities to address non-compliance.
  • Maintain audit frameworks to ensure business process consistency.
  • Develop training resources aligned with Standard Operating Procedures.

Requirements

  • Advanced quantitative and analytical skills.
  • 5 years of experience in quality assurance related to rehabilitation services.
  • 3 years of experience in employee training development.
  • 5 years of experience leading teams in a remote setting.
  • Employment conditional on obtaining federal Reliability Status security clearance.

Benefits

  • Competitive salary of $95,000 - $100,000 per year.
  • Comprehensive health and dental benefits.
  • RRSP Matching program of 1.5% base earnings.
  • Ongoing learning and development opportunities.
  • Generous time-off policies promoting work/life balance.
  • A diverse and inclusive workplace.
WCG International Consultants logo

WCG International Consultants

WCG International Consultants Ltd. is a global consulting firm specializing in providing expert advice and solutions across various industries. With a commitment to excellence and innovation, the company leverages its extensive experience and knowledge to help clients navigate complex challenges and achieve their strategic goals. WCG International Consultants Ltd. is dedicated to fostering long-term partnerships and delivering tailored services that drive success in an ever-evolving business landscape.

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