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Team Leader - Warranty Administration - Remote

Posted 3 days ago

Overview

As a Team Leader, you will be responsible for overseeing the functionality of a workgroup by providing guidance and instruction to ensure team effectiveness and customer satisfaction.

In Short

  • Serve as an OEM and technical subject matter expert
  • Lead a team of Warranty Administrators
  • Ensure accuracy and productivity of team members
  • Maintain OEM training and/or certification
  • Engage with Product Management for account prioritization
  • Facilitate team meetings
  • Participate in Sales calls and Kickoff meetings
  • Promote a service culture focused on customer satisfaction
  • Coach and develop team expectations
  • Manage talent selection and evaluation

Requirements

  • Experience in team leadership
  • Strong communication skills
  • Ability to manage performance and accountability
  • Technical knowledge related to warranty administration
  • Customer service orientation
  • Coaching and mentoring skills
  • Experience in account management
  • Proficiency in scheduling and workload management
  • Ability to handle escalated client issues
  • Experience in training and development

Benefits

  • Opportunity for professional growth
  • Supportive team environment
  • Flexible work arrangements
  • Engagement in technical and product development
  • Competitive salary and benefits package
  • Access to training and certification programs
  • Collaborative culture focused on service excellence
  • Involvement in strategic planning and decision-making
  • Recognition for performance and contributions
  • Work-life balance initiatives

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