Team Leader - Warranty Administration - Remote

Overview

As a Team Leader, you will be responsible for overseeing the functionality of a workgroup by providing guidance and instruction to ensure team effectiveness and customer satisfaction.

In Short

• Serve as an OEM and technical subject matter expert
• Lead a team of Warranty Administrators
• Ensure accuracy and productivity of team members
• Maintain OEM training and/or certification
• Engage with Product Management for account prioritization
• Facilitate team meetings
• Participate in Sales calls and Kickoff meetings
• Promote a service culture focused on customer satisfaction
• Coach and develop team expectations
• Manage talent selection and evaluation

Requirements

• Experience in team leadership
• Strong communication skills
• Ability to manage performance and accountability
• Technical knowledge related to warranty administration
• Customer service orientation
• Coaching and mentoring skills
• Experience in account management
• Proficiency in scheduling and workload management
• Ability to handle escalated client issues
• Experience in training and development

Benefits

• Opportunity for professional growth
• Supportive team environment
• Flexible work arrangements
• Engagement in technical and product development
• Competitive salary and benefits package
• Access to training and certification programs
• Collaborative culture focused on service excellence
• Involvement in strategic planning and decision-making
• Recognition for performance and contributions
• Work-life balance initiatives