Lead Admin - Remote

Overview

As a Lead Admin, you will oversee the functionality of a workgroup by providing guidance and instruction, while being part of a team that is pioneering warranty claims processing.

In Short

• 100% Remote opportunity
• Lead a team of Warranty Administrators
• Review and adjust accounts and workload
• Engage with Product Management and Development
• Facilitate team meetings
• Participate in Sales calls and Kickoff meetings
• Model and coach service standards
• Participate in talent selection and evaluation
• Serve as second-tier support for escalations
• Keep the team motivated and accountable

Requirements

• Experience in team leadership
• Knowledge of warranty claims processes
• Strong customer service skills
• Ability to coach and manage performance
• Technical expertise in relevant areas
• Experience with AI/ML technology preferred
• Excellent communication skills
• Ability to motivate and engage a team
• Experience in scheduling and managing workloads
• Proven track record in a similar role

Benefits

• Competitive salary + bonus
• Home office stipend
• Free employee health insurance
• 401K with employer match
• Flexible and supportive company culture
• Opportunity to work with cutting-edge technology
• Valued input and supportive teams