Customer Success Manager - Remote

Overview

As a Customer Success Manager at VusionGroup, you will be responsible for managing services around IoT & SaaS solutions, ensuring quality service and meeting contractual commitments.

In Short

• Monitor service commitments and ensure compliance with contracts.
• Coordinate with internal teams and clients for quality service delivery.
• Manage service contract budgets effectively.
• Define and implement service level agreements.
• Lead client steering committees to discuss performance improvements.
• Manage events impacting service contracts throughout their lifecycle.
• Develop continuous improvement plans for services.
• Propose proactive service evolutions and present to clients.
• Participate in contract setup and renewal processes.

Requirements

• Significant experience in a similar role.
• Ability to understand customer needs and build trust-based relationships.
• Native Spanish and fluent in English required.

Benefits

• Competitive pay, shareholder equity, and benefits.
• Flexible, hybrid work schedule.
• E-learning opportunities and career growth potential.