Customer Success Manager II (Contact Center) - Remote

Overview

Join Vonage and help us innovate cloud communications for businesses worldwide! As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product.

In Short

• Manage a portfolio of clients, ensuring their ongoing success with our product.
• Develop strong client relationships as a trusted advisor.
• Cultivate relationships with key stakeholders to align our offering with their needs.
• Proactively handle customer-related projects and initiatives.
• Educate customers on our product and upcoming features.
• Collaborate with customers to build Success Plans.
• Conduct regular progress reviews to track objectives.
• Ensure knowledge of customer business objectives is documented.
• Drive adoption to create an environment for future growth.
• Act as the conduit for customer queries and manage escalations.

Requirements

• Outstanding interpersonal and communication skills.
• A collaborative approach and team player mentality.
• Analytical skills for data-driven decision-making.
• Ability to thrive in a fast-paced environment.
• Excellent problem-solving skills.
• Strong individual collaborator with diary management skills.
• 3 years of experience in Customer Success or related fields.
• Technical understanding of CCaaS products.
• Experience in the Contact Center industry.

Benefits

• Opportunity to make a real impact on customer success.
• Work in a dynamic and innovative environment.
• Collaborate with a diverse team of professionals.
• Access to industry trends and best practices.
• Flexible working arrangements.