Customer Solutions Manager - Remote

Overview

As a Customer Solution Manager, you’ll be responsible for fostering lasting relationships with Vonage’s most valued customers, collaborating with sales, solution architects, and engineers to deliver innovative communication solutions.

In Short

• Form strong relationships with customers to keep them engaged and supported.
• Identify key factors for customer success and communicate them effectively.
• Provide business, technical, and product knowledge.
• Develop and execute success plans to drive customer outcomes.
• Educate customers on product features and functionalities.
• Organize and lead onboarding sessions with internal teams and customers.
• Advise customers on maximizing their solutions.
• Monitor account performance for upsell and cross-sell opportunities.
• Help resolve complex technical issues in a timely manner.
• Drive customer participation in marketing opportunities.

Requirements

• 2+ years experience in customer relationship management or account management.
• Experience in project or program management.
• Familiarity with CRM systems (i.e., Salesforce) and reporting tools (i.e., Tableau).
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Availability for regional travel and flexibility in work hours.

Benefits

• Remote work arrangement.
• Opportunity to innovate in cloud communications.
• Engage with a diverse range of customers and stakeholders.
• Work with cross-functional teams to broaden career experience.
• Drive positive impact on customers and the company.