Technical Support Manager - PST - Remote

Overview

Voltage Park is your enterprise AI factory. We offer scalable compute power, on-demand and reserved bare metal AI infrastructure using NVIDIA GPUs, with world-class service, performance and value. Founded with the mission of making accessible AI computing for all – our flexible, affordable GPU solutions power everyone from builders to enterprises.

As part of this effort, we are seeking a Technical Support Manager to lead our US based team of Technical Support Analysts and ensure world-class support for our customers building on Voltage Park’s GPU infrastructure. The ideal candidate is a hands-on leader with a passion for customer success, a knack for building efficient systems, and a deep understanding of technical support operations.

In Short

• Manage and support a team of 3–5 Technical Support Analysts across multiple time zones
• Provide regular coaching, feedback, and performance reviews
• Foster a culture of accountability, learning, and continuous improvement
• Oversee daily support operations and ensure timely and high-quality customer responses via chat, email, and calls
• Monitor support queues, workload distribution, and key performance metrics
• Ensure 24/7 coverage and availability as needed, including managing shift schedules
• Build and optimize internal support processes, playbooks, and escalation paths
• Collaborate with Product, Engineering, and Customer Success to advocate for customer needs and drive issue resolution
• Identify gaps in tooling or knowledge and work with appropriate teams to address them
• Drive initiatives to improve the customer support experience and reduce resolution times

Requirements

• 3+ years of experience in a B2B technical customer support or success role, with 1–2 years of people management experience
• Background in startup environments with a bias for action
• An understanding of Linux system administration and command line operations
• Proven ability to coach and manage distributed support teams
• Excellent organizational and project management skills
• Strong written and verbal communication skills, with a keen eye for detail
• Demonstrated experience building and optimizing support workflows and metrics
• Empathy, patience, and a customer-first mindset

Benefits

• Flexible work schedule
• Remote work option
• Opportunity to work with cutting-edge AI technology
• Collaborative work environment
• Professional development opportunities