Manager, Customer Success - Remote

Overview

As a Manager, Customer Success at Visiting Media, you will lead and elevate a team of dedicated Customer Success Managers, driving a customer-centric environment through effective communication and strategy.

In Short

• Lead, mentor, and inspire a team of Customer Success Managers.
• Foster a positive and collaborative team culture.
• Develop and execute a comprehensive customer success strategy.
• Ensure exceptional value and support to clients.
• Build and maintain strong client relationships.
• Oversee team operations and ensure precision in execution.
• Collaborate with other departments for alignment on customer needs.
• Advocate for customers within the company.
• Stay ahead of industry trends to elevate team effectiveness.

Requirements

• Proven experience in leading customer success or related teams.
• Exceptional leadership skills.
• Data-driven mindset for decision-making.
• Proficiency in CRM systems.
• Experience in the hospitality industry.

Benefits

• Company sponsored benefits including medical, dental, and vision insurance.
• 401(k) and paid leave.
• Variety of other perks.
• Tools needed to work remotely.