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Manager, Customer Success - Remote

Posted 2 weeks ago
Customer Service
Full Time
USA
$80,000 - $90,000/year

Overview

As a Manager, Customer Success at Visiting Media, you will lead and elevate a team of dedicated Customer Success Managers, driving a customer-centric environment through effective communication and strategy.

In Short

  • Lead, mentor, and inspire a team of Customer Success Managers.
  • Foster a positive and collaborative team culture.
  • Develop and execute a comprehensive customer success strategy.
  • Ensure exceptional value and support to clients.
  • Build and maintain strong client relationships.
  • Oversee team operations and ensure precision in execution.
  • Collaborate with other departments for alignment on customer needs.
  • Advocate for customers within the company.
  • Stay ahead of industry trends to elevate team effectiveness.

Requirements

  • Proven experience in leading customer success or related teams.
  • Exceptional leadership skills.
  • Data-driven mindset for decision-making.
  • Proficiency in CRM systems.
  • Experience in the hospitality industry.

Benefits

  • Company sponsored benefits including medical, dental, and vision insurance.
  • 401(k) and paid leave.
  • Variety of other perks.
  • Tools needed to work remotely.
Visiting Media logo

Visiting Media

Visiting Media is a leading expert in hospitality sales enablement, recognized for its extensive research, innovative products, and a proven track record of delivering high returns on investment for its customers. The company is focused on strategic growth and is expanding its remote team to develop new sales enablement products and technologies. With a commitment to excellence and continuous improvement, Visiting Media values team members who are passionate about their work and dedicated to enhancing customer experiences. The company promotes a diverse and inclusive workplace and offers a range of benefits to support its employees.

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