Customer Success & Program Delivery Associate - Remote

Overview

Visit.org is seeking a passionate and driven Customer Success & Program Delivery Associate, remote, to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life — from planning logistics to enhancing the participant experience.

In Short

• Serve as a day-to-day point of contact for enterprise clients.
• Track account health and monitor engagement.
• Contribute to renewal and expansion efforts.
• Plan and coordinate large-scale volunteer events.
• Ensure successful day-of execution of events.
• Maintain planning trackers and calendars.
• Track and report key program metrics.
• Maintain internal documentation.
• Help identify trends and make recommendations.
• The ideal candidate is empathetic and solutions-oriented.

Requirements

• Strong communication skills.
• Experience in customer success or event management.
• Ability to manage multiple projects simultaneously.
• Proficiency in tracking and reporting metrics.
• Empathy and a solutions-oriented mindset.
• Experience in a fast-paced, mission-driven environment.

Benefits

• Opportunity to make a tangible impact.
• Work with purpose-driven people.
• Innovative and collaborative work environment.