Bilingual Customer Care Representative - Remote

Overview

The Bilingual Customer Care Representative is responsible for providing excellent customer service to patients, managing incoming interactions, and ensuring a positive experience.

In Short

• Remote position requiring bilingual skills (English and French; Spanish is a plus).
• Minimum of 6 months customer service experience required.
• Base wage of $20.00/hr with a monthly bonus.
• Permanent full-time position with flexible scheduling options.
• Paid training and work-from-home arrangements.
• 3 weeks paid vacation plus personal days.
• Group insurance and employee assistance programs offered.
• Recognition programs and benefits for employees.
• Tasks include managing calls, updating patient records, and providing guidance.
• Must be available for remote training starting May 11, 2026.

Requirements

• High School Diploma and at least 6 months of experience in customer engagement.
• Ability to work autonomously and multitask.
• Experience in customer service, call center, or live chat roles.
• Bilingual in French and English; Spanish is an asset.
• Comfortable with computer software and internet browsers.
• Flexible schedule availability from Monday to Friday.
• Available for a 5-week remote training period.

Benefits

• Base wage of $20.00/hr plus monthly bonuses.
• Flexible work schedule options.
• Paid training and work-from-home arrangements.
• 3 weeks of paid vacation plus personal days.
• Group insurance and employee assistance programs.
• Free LASIK surgery and discounts for friends and family.
• Recognition programs and birthday celebrations.