Portfolio Customer Success Manager (Pharma/MarTech) - Remote

Overview

The Portfolio Customer Success Manager at Viseven Group will play a critical role in ensuring client satisfaction and driving adoption of the SaaS platform eWizard, providing expert guidance and support.

In Short

• Act as a strategic partner to clients, guiding them through digital transformation.
• Provide expertise on Viseven's products and services.
• Oversee initiatives across the portfolio and ensure successful execution.
• Support onboarding and drive adoption of new ways of working.
• Identify new opportunities and support the Sales team.
• Perform regular status reviews and measure performance against KPIs.
• Collaborate with internal teams for a seamless customer experience.

Requirements

• Experience in Customer Success or Account Management, preferably in B2B SaaS.
• Strong client engagement skills at strategic and operational levels.
• Project management capabilities and focus on driving outcomes.
• Excellent communication and relationship-building skills.
• Understanding of the pharmaceutical industry and digital transformation trends is a plus.
• Comfort with data and KPIs for trend analysis.
• Fluent/Advanced English language skills.

Benefits

• Join a pioneering team dedicated to digital transformation in Pharma.
• Work with a global footprint in over 30 countries.
• Be part of a rapidly growing team with over 700 skilled professionals.