Customer Portfolio Manager - Remote

Overview

The Customer Portfolio Manager is responsible for managing service and maintenance activities on customers' sites, ensuring timely resolution of concerns and supporting customers in a designated region.

In Short

• Manage maintenance services and support for customer contracts.
• Act as the primary contact for customer concerns and support.
• Utilize technical knowledge to provide solutions and support.
• Manage staffing and performance development of team members.
• Lead small projects and coordinate with internal functions.
• Analyze and resolve complex issues in the energy generation sector.
• Document, plan, and execute customer service programs.
• Foster an inclusive culture within the team.
• Participate in ongoing learning and development opportunities.
• Work remotely with flexibility to meet customer needs.

Requirements

• Advanced experience in Services & Customer Service Management.
• Bachelor's degree from an accredited university or college.
• Excellent English language skills.
• Strong oral and written communication skills.
• Ability to analyze and resolve problems effectively.
• Established project management skills.
• Previous experience in the energy generation industry is preferred.
• Ability to document and execute programs successfully.
• Technical experience with analytical thinking.
• Willingness to travel to customer sites as required.

Benefits

• Competitive benefits package based on employment status.
• Opportunities for career growth and development.
• Programs supporting a healthy work-life balance.
• Inclusive culture fostering diversity and acceptance.
• Access to resources for personal and family needs.
• Engagement in meaningful work addressing climate change.
• Support for continued on-the-job learning.
• Flexible working arrangements.
• Participation in a mission-driven organization.
• Access to industry-leading technologies and services.