Customer Service Portfolio Manager - Remote

Overview

The Customer Service Portfolio Manager will lead the service and deliverables for customers, developing and implementing strategic plans to ensure team effectiveness and alignment with organizational goals.

In Short

• Lead the Mid-Market customer service team at EDF.
• Drive change and inspire innovation within the team.
• Ensure industry-leading customer experience.
• Foster a motivated and engaged team environment.
• Manage operational focus and stakeholder engagement.
• Provide clear direction and mentorship to team members.
• Support the achievement of organizational goals.
• Balance proactive customer engagement with operational efficiency.
• Champion continuous improvement and a culture of excellence.
• Build strong relationships with customers and stakeholders.

Requirements

• Experience in a leadership role.
• Strong work ethic and ability to lead high-performing teams.
• Passion for delivering exceptional customer experiences.
• Expertise in change management.
• Strong planning and organizational skills.
• Ability to translate business strategies into clear objectives.
• Excellent relationship building and influencing skills.
• Experience in coaching and developing team members.
• Comfortable managing challenging situations.
• Ability to engage with customers through various channels.

Benefits

• Starting salary of £44,800 with potential for a 5% bonus.
• 28 days holiday plus bank holidays.
• Market-leading pension scheme.
• Enhanced parental leave.
• Health insurance and critical illness insurance.
• Technology vouchers and gym membership.
• Season ticket loans.
• Product discounts.
• Flexible working environment.
• Commitment to equity, diversity, and inclusion.