Customer Portfolio Manager - Remote

Overview

The Customer Portfolio Manager is responsible for managing resources and logistics for maintenance activities on customer sites, ensuring the quality and timeliness of service delivery while acting as the primary contact for customer support.

In Short

• Act as the single point of contact for customer concerns.
• Manage maintenance service activities including preventive and remedial maintenance.
• Oversee departmental operations planning and execution.
• Utilize technical knowledge to support customers effectively.
• Lead small projects with low risks.
• Provide ongoing technical and business support to customers.
• Document, plan, and execute programs.
• Demonstrate strong problem-solving abilities.
• Foster team consensus and communicate performance expectations.
• Contribute to a culture of inclusion and diversity.

Requirements

• Advanced experience in Services & Customer Service Management.
• Bachelor's degree from an accredited university.
• Advanced English language skills.
• Established project management skills.
• Experience in the energy generation industry is preferred.
• Strong oral and written communication skills.
• Ability to analyze and resolve problems.
• Technical experience in related fields.

Benefits

• Competitive benefits package tailored to employee needs.
• Opportunities for career growth and development.
• Programs supporting a healthy work-life balance.
• Commitment to fostering an inclusive culture.