Customer Portfolio Manager - Remote

Overview

The Customer Portfolio Manager is responsible for managing resources and logistics for services and maintenance activities on customer sites, ensuring timely and satisfactory resolution of concerns while providing ongoing technical and business support.

In Short

• Manage resources and logistics for customer services and maintenance.
• Act as the single point of contact for assigned customers.
• Provide ongoing technical and business support.
• Utilize knowledge of technical disciplines and analytical thinking.
• Lead small projects with low risks.
• Document, plan, market, and execute programs.
• Handle sensitive issues and performance expectations.
• Develop skills to bring team members to consensus.
• Requires advanced experience in Services & Customer Service Management.
• Strong oral and written communication skills are essential.

Requirements

• Bachelor's degree or equivalent experience required.
• For roles outside the USA, comparable experience is acceptable.
• At least 6 years of experience in relevant job functions for USA roles.
• Demonstrated ability to analyze and resolve problems.
• Established project management skills.

Benefits

• Work in a mission-driven company focused on sustainability.
• Remote work flexibility.
• Opportunity to contribute to decarbonization efforts.
• Collaborative team environment.
• Potential for career growth and development.