Principal Customer Success Portfolio Manager - Remote

Overview

The Principal Customer Success Portfolio Manager at Zscaler will lead the development, maintenance, and optimization of the Customer Success Portfolio across various departments, ensuring customer satisfaction and alignment with company goals.

In Short

• Lead the development of service offerings aligned with customer lifecycle.
• Audit and evaluate existing portfolio items for relevance and satisfaction impact.
• Collaborate with stakeholders to align goals and streamline processes.
• Create metrics and KPIs to assess portfolio effectiveness.
• Stay updated on industry trends to recommend improvements.
• 8+ years of experience in relevant fields required.
• Bachelor’s degree in Business or related field required.
• Strong analytical and communication skills necessary.
• Experience with SaaS and B2B technology preferred.
• Join a diverse and inclusive team dedicated to customer success.

Requirements

• Bachelor’s degree in Business, Management, or related field.
• 8+ years of experience in portfolio management or customer success roles.
• Expertise in auditing and optimizing service documentation.
• Strong cross-functional collaboration skills.
• Proven ability to analyze data and create actionable metrics.

Benefits

• Various health plans.
• Time off for vacation and sick leave.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks and more.