SRE Support Engineer - Remote

Overview

This position is for an SRE Support Engineer who will support internal developers using a compute platform, focusing on Kubernetes, containers, and Linux troubleshooting.

In Short

• Support internal customers using the compute platform.
• High-touch white-glove onboarding.
• Engage in deep technical troubleshooting.
• Act as the first line of engineering support for Kubernetes and container-related issues.
• Troubleshoot and resolve issues across Kubernetes workloads and Docker containers.
• Write clear technical tickets and documentation.
• Collaborate with SRE, Platform, and Engineering teams.
• Uphold a strong emphasis on detail and quality.
• Contribute to building tools and processes for support efficiency.
• Work independently with distributed teams.

Requirements

• Strong Linux fundamentals and networking skills.
• Hands-on Kubernetes experience.
• Strong Docker/containerization expertise.
• Experience in production support for large-scale systems.
• Ability to write and understand Python scripts.
• Exceptional written and spoken English.
• Highly organized with attention to detail.
• Strong problem-solving and analytical skills.
• Bachelor’s degree in Computer Science or similar discipline preferred.
• Experience supporting private cloud or internal platform teams preferred.

Benefits

• Work from anywhere with full autonomy.
• Collaborate globally with diverse teammates.
• Continuous learning opportunities.
• Make real impact by solving technical challenges.
• Join a remote-first and trust-based company culture.