Senior SRE Support Engineer - Remote

Overview

As a Site Reliability Engineering (SRE) Support Engineer, you’ll play a mission-critical role in diagnosing infrastructure issues, resolving complex deployment challenges, and supporting clients across production and staging environments.

In Short

• Work remotely with flexible hours.
• 5+ years supporting production applications and web services.
• Strong experience with AWS, Kubernetes, and Docker.
• Troubleshoot complex issues across infrastructure and deployment layers.
• Engage with client engineers to resolve escalated support issues.
• Participate in post-incident reviews for continuous improvement.
• Support CI/CD and container orchestration systems.
• Excellent communication skills for technical customer interaction.
• Comfortable working independently and owning issue resolution.
• Work US hours (8AM–5PM PT).

Requirements

• 5+ years supporting production applications and web services.
• Strong experience with AWS, Kubernetes, and Docker.
• Experience troubleshooting complex distributed systems.
• Deep understanding of Linux administration and scripting (Bash, Python preferred).
• Familiarity with networking concepts: DNS, load balancing, firewalls.
• Excellent spoken and written English for technical customer communication.
• Comfortable working independently and owning issue resolution end-to-end.
• Ability to work US hours (8AM–5PM PT).

Benefits

• Work from anywhere with full autonomy and respect for your time.
• Learn in every direction by working on cutting-edge systems.
• Collaborate globally with a diverse team.
• Make real impact by solving technical challenges that matter.