Enrollment Advisor - Remote

Overview

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes and obesity in one billion people.

In Short

• The Enrollment Advisor (EA) at Virta provides proactive motivation and information for our applicants throughout the enrollment process.
• The EA will proactively call applicants to make a personal connection, answer questions, provide support and encouragement.
• This role is key in Virta’s growth team, influencing how many patients can reverse their diabetes.
• Regularly calls applicants (80+% of time on phone; inbound and outbound calling).
• Individually responsible for enrolling applicants and achieving individual and team-based quarterly quotas.
• Uses in-app chat systems to motivate and guide applicants through the enrollment process.
• Answers applicant questions accurately, with compassion & patience.
• Accountable for conversion rate of the applicants.
• Attends enrollment and customer service trainings & receives regular coaching.
• Become an expert on the Virta Treatment.

Requirements

• 1-3 years of customer service and inside sales experience (preferably in healthcare).
• Demonstrated ability to build relationships quickly on the phone and via email.
• Excellent time management skills.
• Experience working independently in a fast-paced environment.
• Excited to directly work with applicants on the phone for >80% of their day.
• Excellent written and spoken communication.
• A fast and reliable internet connection.

Benefits

• Virta’s company values drive our culture, focusing on people first.
• Strong sense of ownership and initiative.
• Prioritize positive impact over busy work.
• Transparency and empowerment through open access to information.
• Evidence-based approach prioritizing data and science.