Workforce Management Manager - Remote

Overview

The Workforce Management Manager is responsible for overseeing daily workforce operations and leading a team of analysts and schedulers to drive operational efficiency and service excellence.

In Short

• Oversee daily workforce operations.
• Lead a team of workforce analysts and schedulers.
• Drive forecasting accuracy and resource allocation.
• Ensure optimal staffing plans and scheduling processes.
• Collaborate with Finance and Operations for accurate forecasts.
• Monitor real-time adherence and service levels.
• Deliver actionable reports on staffing and KPIs.
• Support the evaluation and enhancement of WFM systems.
• Ensure compliance with internal policies and labor laws.
• Foster a culture of accountability and continuous improvement.

Requirements

• Bachelor’s degree in Business, Operations, Analytics, or related field.
• 5+ years of experience in workforce management.
• 2+ years in a leadership role.
• Experience in a veterinary, healthcare, or pet care environment.
• Proficiency with Microsoft Office and WFM platforms.
• Strong analytical and interpersonal skills.
• Familiarity with statistical analysis and forecasting methodologies.
• Experience in a service-oriented or call center environment.
• Certification in WFM platforms or analytics tools.
• Comfortable navigating multiple systems in a fast-paced environment.

Benefits

• Competitive compensation.
• Comprehensive benefits package including medical, dental, and vision.
• Paid vacation/sick days.
• 401(k) plan.
• Generous employee pet discounts.