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Virtual Care Technician - Remote

Posted 5 days ago
Customer Service
Part Time
CA, USA
$17.72 - $27.10/hour

Overview

The Virtual Care Technician acts as the direct contact for clients seeking advice and guidance through the “live chat” function within the myVCA mobile application, providing excellent client experiences and sound medical guidance.

In Short

  • Acts as the main contact for clients via live chat.
  • Provides medical guidance and support to clients.
  • Handles administrative queries related to billing and services.
  • Requires a credentialed veterinary technician status.
  • Part-time position with potential for full-time hours.
  • Must maintain good standing with veterinary boards.
  • Involves responding to client inquiries with professionalism.
  • Communicates opportunities for improved client service.
  • Participates in team meetings regularly.
  • Utilizes decision support models for client interactions.

Requirements

  • 3+ years of experience as a CVT in a clinical setting.
  • Current and unrestricted license as a veterinary technician.
  • Basic computer skills are essential.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong written communication skills.
  • Comfort with technology and chat communication.
  • Ability to work independently and make decisions.
  • Demonstrated passion for client service and quality care.
  • Empathy and patience when dealing with clients.
  • Ability to exercise self-discipline and accountability.

Benefits

  • Competitive compensation.
  • Comprehensive benefits package including medical and dental.
  • Paid vacation and sick days.
  • 401(k) plan.
  • Generous employee pet discounts.

V.O.I.D.V

Vicar Operating, Inc. dba VCA

Vicar Operating, Inc., doing business as VCA, is a leading provider of veterinary care, dedicated to advancing the future of veterinary medicine. With a network of hometown animal hospitals, VCA positively impacts the lives of pets, people, and communities by delivering world-class medical care across various services, including primary, emergency, urgent, and specialty care. The company is committed to investing in cutting-edge tools, training, and technology, empowering its 35,000 Associates, including nearly 7,000 veterinarians and 4,000 credentialed technicians, to provide exceptional care to over four million pets each year. VCA's mission is to ensure that the future of veterinary medicine is bright, driven by innovation and a passion for animal health.

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