Virtual Care Technician - Remote

Overview

The Virtual Care Technician acts as the direct contact for clients seeking advice and guidance through the “live chat” function within the myVCA mobile application, providing excellent client experiences and sound medical guidance.

In Short

• Acts as the main contact for clients via live chat.
• Provides medical guidance and support to clients.
• Handles administrative queries related to billing and services.
• Requires a credentialed veterinary technician status.
• Part-time position with potential for full-time hours.
• Must maintain good standing with veterinary boards.
• Involves responding to client inquiries with professionalism.
• Communicates opportunities for improved client service.
• Participates in team meetings regularly.
• Utilizes decision support models for client interactions.

Requirements

• 3+ years of experience as a CVT in a clinical setting.
• Current and unrestricted license as a veterinary technician.
• Basic computer skills are essential.
• Ability to work flexible hours, including weekends and holidays.
• Strong written communication skills.
• Comfort with technology and chat communication.
• Ability to work independently and make decisions.
• Demonstrated passion for client service and quality care.
• Empathy and patience when dealing with clients.
• Ability to exercise self-discipline and accountability.

Benefits

• Competitive compensation.
• Comprehensive benefits package including medical and dental.
• Paid vacation and sick days.
• 401(k) plan.
• Generous employee pet discounts.