Customer Care Specialist - Payments and Merchant Services - Remote

Overview

The Customer Care Specialist will be a vital part of the Payment & Product Operations department, focusing on delivering fast resolutions for merchants and ensuring exceptional customer experiences.

In Short

• Primary point of contact for customers in the Customer Care group.
• Handle issues related to security risk and financial reviews.
• Manage tasks such as annual financial reviews and ACH rejects.
• Support customer retention and assist partners.
• Build strong, empathetic connections with customers.
• Ensure smooth operation of key financial processes.
• 3 years of experience in merchant services or credit card processing required.
• Strong understanding of accounts receivable processes and payment processing.
• Experience with ERP systems such as NetSuite and Microsoft.
• Knowledge of SQL and Salesforce is essential.

Requirements

• Minimum of 3 years experience in relevant fields.
• Strong understanding of AR processes and accounting.
• Experience in financial services or payments industry.
• Proficiency in handling complex customer needs.
• Ability to demonstrate commitment to customer success.

Benefits

• Opportunity to work in a growing team.
• Impact on the smooth operation of financial processes.
• Collaboration with a diverse team.
• Supportive work environment focused on customer success.