Client Success Director, Salesforce Practice - Remote

Overview

The Client Success Director (CSD) leads a Client Success team within Verndale's Salesforce practice, managing high-value accounts and ensuring client satisfaction and retention.

In Short

• Manage a portfolio of 5–10 accounts with a focus on renewals and expansions.
• Lead a Client Success team responsible for 10-15 accounts per CSM.
• Act as the senior relationship owner for strategic accounts.
• Develop and maintain Client Success Plans.
• Align with Practice Managing Directors on revenue and client satisfaction.
• Set performance targets for renewals and satisfaction.
• Support CSMs in account planning and management.
• Drive operational excellence in Client Success processes.
• Collaborate with Client Partners for seamless account transitions.

Requirements

• Bachelor's degree; advanced degree preferred.
• 8+ years in account management or client success, with 3 years in leadership.
• Experience with the Salesforce platform ecosystem.
• Proven track record managing a $5M+ portfolio.
• Strong leadership and coaching abilities.
• Excellent relationship management skills.
• Commercial acumen in managing contracts and profitability.
• Experience in professional services environments.

Benefits

• Generous paid holidays and vacation starting day one.
• Comprehensive health, dental, and vision benefits.
• 401K and life insurance options.
• Support for work/life balance.
• Regular training and professional development opportunities.
• A culture that champions diversity and inclusion.
• Remote work flexibility.
• Competitive compensation packages.
• Opportunities to solve complex business problems.
• Collaborative and innovative work environment.