Customer Support Representative - Remote

Overview

As a Customer Support Representative at Veriforce, you will be a key point of contact for customers, providing essential support for the Operator Qualification (OQ) and VeriSource platforms.

In Short

• Handle inbound and outbound customer interactions via phone, email, and live chat.
• Provide professional and empathetic support across all communication channels.
• Resolve product, process, and technical issues while maintaining high customer satisfaction.
• Support the Record of Evaluation (ROE) process and related workflows.
• Assist with DOT Drug & Alcohol compliance questions and processes.
• Track customer inquiries and feedback to identify trends and improvement opportunities.
• Document all customer interactions in Salesforce or a CRM.
• Maintain detailed case notes and follow-ups.
• Work 8-hour shifts including weekday and occasional weekend coverage.
• Contribute to a collaborative team environment focused on customer success.

Requirements

• High School Diploma or GED required.
• 1+ year of customer service or support experience preferred.
• Typing speed of 40+ WPM.
• Proficiency with Microsoft Office tools.
• Experience using Salesforce or a CRM system preferred.

Benefits

• 100% paid employee medical and dental insurance.
• Monthly contributions to Health Savings Accounts.
• 401(k) match that is immediately fully vested.
• Outstanding time off benefits.
• Paid time off for volunteer activities.
• Remote work flexibility.