Customer Support Representative - English & German - Remote

Overview

As a Customer Support Representative at Veriforce, you will deliver high-quality support to contractors and customers, ensuring their lifecycle needs are met from onboarding to ongoing assistance.

In Short

• Conduct contractor onboarding and activation.
• Provide ongoing user support for assigned contractor portfolios.
• Respond to inbound customer queries related to the ComplyWorks system.
• Assist with compliance-related questions and general system navigation.
• Maintain accurate records of all inbound and outbound customer engagements.
• Participate in team meetings and assist with new team member onboarding.
• Maintain strong relationships with contractor companies to enhance retention.
• Fluency in English and German is required.
• Minimum 2 years of customer support experience is necessary.
• Experience with Salesforce or similar CRM systems is preferred.

Requirements

• Fluency in English and German (reading, writing, and speaking).
• Grade 12 / Matric or equivalent qualification.
• Minimum 2 years of customer support experience.
• At least 2 years of contact center experience (phone and chat support).
• Minimum 1 year of remote / work-from-home experience.
• Experience using Salesforce or a similar CRM system.
• Proficiency with Microsoft 365 (Excel, Outlook, OneDrive, SharePoint).
• Excellent verbal and written communication skills.
• Ability to manage multiple customer interactions with professionalism.
• Experience supporting international customers and multilingual environments.

Benefits

• Opportunity to work in a global leader in contractor and supply chain risk management.
• Remote work flexibility with occasional travel for team meetings.
• Access to training and consulting resources.
• Contribute to making workplaces safer every day.
• Collaborate with a supportive team environment.
• Opportunity for professional growth and development.