Customer Support Representative - Remote

Overview

The Customer Support Representative will be a vital part of the Customer Support team, serving as the first point of contact for customer inquiries and ensuring a seamless experience across virtual care services.

In Short

• Full-time position in a remote-first work environment.
• Serve as the first point of contact for customer inquiries.
• Manage and maintain work queues for timely resolution.
• Proficient in Microsoft Office and Salesforce Service Cloud.
• Adhere to regulations regarding personal health information (PHI).
• Collaborate with internal teams for customer issue resolution.
• Document customer interactions and contribute to improvement.
• Maintain professionalism in communication across channels.
• Flexible scheduling to support 24/7 customer service.
• Benefits include health coverage and 401k matching.

Requirements

• 3-5 years of experience in customer support or technical support.
• Solid understanding of medical terminology and healthcare operations.
• Strong verbal and written communication skills.
• Experience in a call center or medical office setting preferred.
• Demonstrated ability to work independently in a remote environment.
• Familiarity with HIPAA regulations.
• Advanced proficiency in Microsoft Office Suite.
• Bilingual proficiency in Spanish is a plus.

Benefits

• Comprehensive health and medical coverage options.
• Flexible paid time off, including Summer Fridays.
• Employer match 401k plan.
• Monthly phone stipend.
• First Stop Health membership benefit from day one.