Director of Engagement - Remote

Overview

The Director of Engagement will drive utilization of telehealth services to enhance client ROI and retention at First Stop Health, a company dedicated to delivering affordable healthcare through virtual care.

In Short

• Lead the development of data-driven CRM strategies.
• Implement targeted engagement models for customer cohorts.
• Enhance customer reachability and communication across channels.
• Collaborate with analytics and clinical teams to optimize engagement.
• Manage a small department focused on member engagement.
• Utilize behavioral science principles in marketing strategies.
• Drive initiatives to improve CRM performance metrics.
• Lead multi-channel engagement programs.
• Support integration of data and content into CRM systems.
• Foster a diverse and inclusive work environment.

Requirements

• Bachelor’s degree preferred.
• Experience in CRM strategy and customer engagement.
• Experience in healthcare or telehealth is highly preferred.
• Strong analytical skills and data-driven mindset.
• Proven leadership in cross-functional initiatives.
• Familiarity with behavioral science in marketing.
• Experience with multi-channel engagement strategies.

Benefits

• Comprehensive health and medical coverage options.
• Flexible paid time off, including Summer Fridays.
• Employer match 401k plan.
• Monthly phone stipend.
• Access to virtual care solutions from day one.