Customer Support Representative - Remote

Overview

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

In Short

• Manage multiple incoming streams of support requests via software, phone, email, and internal requests
• Coordinate with internal and external stakeholders to address challenging cases
• Work internally across departments to ensure a world-class customer experience
• Proactively communicate with customers to address issues
• Build strong relationships with customers and stakeholders
• Identify opportunities to proactively address potential challenges
• Utilize software tools to accurately diagnose problems
• Promote customer loyalty through recognition initiatives

Requirements

• 2+ years of technical support or equivalent experience
• 2+ years of customer service interaction
• Experience with high volume support ticketing systems
• Experience with CRM platforms (Salesforce preferred)
• Ability to use remote communication tools (Zoom, Slack, etc.)

Benefits

• Competitive compensation package including equity options
• Flexible work schedule
• Full benefits and 401K Match
• Opportunity to make a real impact every day
• Opportunity to grow as a leader and build a team
• Unlimited PTO