Customer Support Representative - Remote

Overview

AutoHDR is an AI real estate photo editing platform. We launched less than a year ago and already edit 25% of U.S. real estate listings.

We’re building a category-defining product and looking for people who want to help us scale it fast. This is an early hire on a small team of A players changing the industry.

In Short

• Own inbound support and ensure product delivery to users.
• Respond quickly and solve problems clearly.
• Handle inbound questions, quality issues, and account-related problems.
• Identify bugs, churn risks, and sales opportunities.
• Communicate effectively and leave customers feeling taken care of.
• Constantly think about improving support processes.
• Work across various tools like inboxes, tickets, and Slack.
• Be organized and responsive under pressure.
• Take ownership and initiative in problem-solving.
• Pay attention to detail and quality.

Requirements

• Love helping people and communicating clearly.
• Fast, organized, and highly responsive.
• Strong judgment for problem-solving.
• High-agency and ownership mentality.
• Calm under pressure.
• Attention to detail and care about quality.
• Ability to identify support issues versus sales opportunities.
• Think in systems and improve workflows.
• Comfortable with various tools and fast-paced environments.

Benefits

• Opportunity to be an early hire in a fast-growing company.
• Work in a supportive and dynamic team environment.
• Potential for career growth in a rapidly scaling industry.
• Contribute to a category-defining product in real estate.
• Engage with innovative AI tools.