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Customer Support Representative - Remote

Posted 5 days ago
Customer Service
Full Time
Mexico

Overview

Lylu Wear is hiring a Customer Support Representative (Remote) based in Guadalajara. This role focuses on helping customers with orders, deliveries, and basic service requests. Fully remote position. Applications are accepted only from candidates currently located in Mexico.

In Short

  • Answer customer questions about products and orders.
  • Provide updates on shipping and delivery status.
  • Resolve simple service issues quickly.
  • Record interactions in the support system.
  • Maintain clear and polite communication.

Requirements

  • Basic English reading and writing required.
  • Previous customer service experience preferred.
  • Comfortable using chat or email tools.
  • Organized and detail-focused approach.
  • Must currently reside in Mexico.

Benefits

  • Remote work from within Mexico.
  • Part-time or full-time schedule options.
  • Stable role in a growing brand.
  • Friendly and supportive team culture.
  • Training and guidance provided.
Lylu Wear logo

Lylu Wear

Lylu Wear is a growing fashion brand that emphasizes customer satisfaction and efficient distribution operations. Based in Cleveland, the company is dedicated to providing exceptional support to its customers through effective communication and coordination with its distribution and warehouse teams. Lylu Wear offers remote work opportunities for Ohio residents, promoting a flexible work environment that values organization and detail-oriented individuals. The company fosters a supportive and collaborative team atmosphere, with structured onboarding and training, as well as long-term growth opportunities for its employees.

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