Customer Care Assistant - Remote

Posted Yesterday

Customer Service

Part Time

KY, USA

Overview

Lylu Wear is looking for a Customer Care Assistant (Remote) to join our Distribution Department in Louisville. This role supports customers throughout the order and delivery process. Fully remote. Applications are accepted from Kentucky residents only.

In Short

Handle customer inquiries related to orders.
Provide updates on shipping and delivery status.
Coordinate with warehouse and logistics teams.
Resolve order issues in a timely manner.
Document cases in internal systems.
Maintain clear and professional communication.

Requirements

Experience in customer service is preferred.
Strong written and verbal English skills.
Comfortable with CRM or ticketing tools.
Well-organized and detail-focused.
Able to work independently from home.
Must be currently based in Kentucky.

Benefits

Remote role within Kentucky.
Part-time or full-time options.
Flexible scheduling.
Structured onboarding and support.
Collaborative and friendly team.
Long-term role with stability.

Lylu Wear

Lylu Wear is a growing fashion brand that emphasizes customer satisfaction and efficient distribution operations. Based in Cleveland, the company is dedicated to providing exceptional support to its customers through effective communication and coordination with its distribution and warehouse teams. Lylu Wear offers remote work opportunities for Ohio residents, promoting a flexible work environment that values organization and detail-oriented individuals. The company fosters a supportive and collaborative team atmosphere, with structured onboarding and training, as well as long-term growth opportunities for its employees.

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