Customer Care & Project Assistant - Remote

Overview

The DEMOS plan GmbH is a leading provider of GovTech solutions in the field of digital planning participation. Our AI-supported software enables faster and more informed involvement of stakeholders and the public in the planning of construction and infrastructure projects.

In Short

• Position for Customer Care & Project Assistant.
• Work remotely in Germany or at the Berlin office.
• Full-time or part-time (minimum 30 hours per week).
• Communicate with internal and external project partners.
• Support new and existing customers with digital participation applications.
• Assist in organizing and conducting user training.
• Engage in project applications, tenders, and offers.
• Help make our tools user-friendly.
• Collaborative and dynamic work environment.
• Emphasis on data-driven decision-making and open communication.

Requirements

• Completed studies at a university or technical college.
• Friendly and communicative personality.
• Service-oriented and empathetic approach.
• Enjoyment in understanding complex systems through analytical skills.
• Knowledge of all Office applications and willingness to learn new programs.
• Fluent in German and good English skills in writing and speaking.

Benefits

• Structured onboarding with direct access to decision-makers.
• Agile and dynamic work environment with a lot of responsibility.
• Modern hardware and AI tools to enhance efficiency.
• Flexible working hours and home-office options.
• Attractive additional benefits like mobility allowance and internet cost reimbursement.
• Excellent office location with great amenities.
• Diverse after-work events.