Customer Retention Manager - Remote

Overview

As a Customer Retention Manager at AutoHDR, you will play a crucial role in ensuring customer satisfaction and loyalty by proactively addressing concerns and feedback.

In Short

• Own customer retention strategies and build systems to enhance customer loyalty.
• Engage with un-subscribed customers to collect feedback and conduct winback processes.
• Consult customers with low quality ratings to prevent churn.
• Proactively reach out to existing users for feedback and churn mitigation.
• Ensure daily follow-up on tickets from un-subscribed customers and low ratings.
• Develop data-driven approaches for churn prevention.
• Work full-time during US business hours.
• Join a competitive and growth-oriented team in a fast-paced environment.
• Contribute to a culture of persistence and optimism.
• Focus on becoming the best in the AI real estate editing industry.

Requirements

• Experience with real estate photographers or editing companies.
• Understanding of HDR or flambient real estate photo workflows.
• Fluent in English with no accent.

Benefits

• Be part of a rapidly growing AI startup.
• Work with an exceptional team focused on innovation.
• Opportunity to shape customer success strategies.
• Engage in a competitive and collaborative work environment.
• Contribute to the majority production of media for the real estate industry.