Customer Support Representative - Remote

Overview

Our client builds sophisticated AI voice agents for restaurants, salons, and repair shops, allowing business owners to automate calls, bookings, and orders while maintaining a natural, human-like experience. We are looking for a high-energy, solution-oriented professional to bridge the gap between technical onboarding and world-class support.

In Short

• Run calls with new customers to translate their workflows into structured AI setups.
• Handle inbound calls, texts, and emails for live support.
• Troubleshoot real-time voice agent issues creatively.
• Document cases in Salesforce and communicate via Slack.
• Identify recurring friction points to help improve the product.
• Gather full context on technical glitches and own the resolution.
• 2–5+ years in customer support or high-touch SaaS roles.
• Fluency in English with strong verbal and written skills.
• Ability to handle ambiguous situations and prioritize cases.
• Bonus points for experience with Salesforce, Intercom, or OpenPhone.

Requirements

• 2–5+ years in customer support, onboarding, or high-touch SaaS roles.
• Fluency in English (C1/C2) with strong verbal and written skills.
• Ability to handle ambiguous situations and gather context.
• Ability to prioritize multiple active cases and maintain accuracy.
• Experience with Salesforce, Intercom, or OpenPhone is a bonus.

Benefits

• Opportunity to work with innovative AI technology.
• Collaborate with a dynamic and energetic team.
• Engage in a fast-paced startup environment.
• Potential for career growth within the company.