Customer Support Representative - Remote

Overview

As a Customer Support Representative at Boom Entertainment, you will engage with fans of sports through our innovative app, Boom Sports, providing high-quality support to contest entrants and resolving inquiries in a fast-paced environment.

In Short

• Provide high volume live Customer Support via email and live chat.
• Handle support requests and escalate issues as necessary.
• Monitor for critical site issues and ensure speedy resolutions.
• Resolve inquiries regarding sporting rules, accounts, and billing.
• Experience in customer support or operations is required.
• Knowledge of sports and sports gaming is essential.
• Ability to work autonomously in a remote environment.
• Experience with tools like Zendesk and Intercom is preferred.
• Strong written communication skills are necessary.
• Must be located in specific U.S. time zones.

Requirements

• 2+ years of customer support experience.
• Ability to handle high-stakes inquiries with professionalism.
• Knowledge of online gaming fraud and payment systems is a plus.
• Curiosity and initiative in using AI tools for improvement.
• Must be reliable with a strong internet connection.
• Team-oriented mindset is essential.
• Comfort with changing priorities and responsibilities.
• Experience in improving processes and documentation.

Benefits

• Flexible remote working environment.
• Opportunity to work in a fast-paced, impactful role.
• Engagement with a growing user base in sports gaming.
• Potential for contract-to-hire position.