Support and Services Engineer - Remote

Overview

As a Support and Services Engineer (SSE) at Verifiable, you will serve as the technical point of contact for post-go-live customers, ensuring they continue to get value from our platform. You will handle managed services work, customer escalations, feature rollouts, and Salesforce admin support.

In Short

• Serve as the technical point of contact for post-go-live customers.
• Handle managed services work and customer escalations.
• Work closely with cross-functional teams including CSMs, Support, and Engineering.
• Manage configurations, perform upgrades, and troubleshoot issues.
• Deliver configuration updates in Salesforce.
• Track and log time against customer requests.
• Draft and refine customer-facing Statements of Work (SOWs).
• Identify opportunities to improve customer outcomes.
• Participate in planning and stand-ups to track progress.
• Maintain documentation and best practices for post-go-live needs.

Requirements

• 3+ years of experience with Salesforce configuration and administration.
• Proven ability to troubleshoot and resolve technical issues.
• Strong communication skills to work cross-functionally.
• Experience managing multiple concurrent requests.
• Familiarity with Salesforce flows, dashboards, and reports.
• Experience delivering managed services work.
• Ability to translate business requirements into solutions.
• Salesforce certifications are a plus.
• Comfortable in a fast-paced startup environment.
• Nice-to-have skills in healthcare or regulated industries.

Benefits

• Fully remote work environment.
• Collaborative team culture.
• Opportunities for professional development.
• Flexible working hours.
• Health and wellness benefits.