Head of Risk, Fraud and Payments - Remote

Overview

You will be responsible for our RFP team dealing with Payments, Risk, Fraud and KYC for all global brands. The aim is to mitigate fraud, provide the best payment experience, and provide the best customer experience on all our brands effectively. You are responsible for ensuring that all RFP processes are run efficiently and maintain competitive SLAs, as well as being fully compliant with regulations. You will drive innovation, optimize complex workflows, and establish the frameworks that secure our payment ecosystem and build customer trust at scale.

In Short

• Lead the RFP department, providing guidance, mentorship and support to ensure the team consistently meets established SLAs and adheres to internal procedures.
• Define, champion, and continuously evolve the strategic framework for all core operational procedures (Payments, Risk, Fraud, KYC).
• Establish clear KPIs and SLAs for the team, monitoring performance to ensure targets are consistently met or exceeded.
• Implement strategies to reduce issues related to Payments, Risk and Fraud, KYC and chargebacks.
• Identify potential vulnerabilities and ensure processes align with industry best practices.
• Act as a key decision-maker in complex investigations, mitigating potential business risks swiftly and effectively.
• Lead the identification, evaluation, and integration of cutting-edge technologies and automation solutions.
• Ensure adherence to Anti-Money Laundering (AML), Know Your Customer (KYC), and other regulatory requirements.
• Analyse data and prepare regular reports on fraud trends, payment performance, and risk indicators.
• Balance out risk, compliance and customer experience.

Requirements

• Minimum 8 years experience in iGaming (B2C operations) managing risk, fraud and payments.
• At least 3 years in a Head of Department or equivalent senior leadership role.
• Expertise in risk compliance and regulations, fraud detection and payments systems.
• Proven track record of designing, implementing, and optimizing enterprise-wide risk and fraud mitigation strategies.
• Experienced leader with background in multicultural environment.
• Ability to analyse operational metrics and performance reports.
• Well-rounded experience with tools: Iovation, Sumsub, PIQ.
• Highly organized and works well under pressure.
• Attention to detail and problem-solving skills with customer-oriented approach.

Benefits

• Competitive salary synonymous with skills and experience.
• Opportunity to make a real impact in a developing organization.
• Consultancy contract within EU on a full time basis with 25 days PTO.
• Or employment contract if you are based in Bulgaria, Hungary or Malta.