Customer Success Manager - OpenData - Remote

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We are looking for a passionate and strategic Customer Success Manager (CSM) to join our expanding team and partner with Europe's most innovative life sciences companies.

In Short

• Engage with key customer stakeholders through regular meetings to drive OpenData success
• Evaluate how customers use their OpenData investment and identify opportunities for efficiency and effectiveness improvements
• Support customers with OpenData, CRM, and Network deep-dive and education sessions
• Serve as the customer advocate for product innovation
• Work with CRM and Network teams to resolve issues
• Collect and provide OpenData management best practices
• Maintain expert-level knowledge of OpenData products and services
• Ensure issues raised are logged correctly and followed up

Requirements

• 5+ years of demonstrated data-focused experience within the life sciences industry
• 5+ years of hands-on experience with Veeva CRM
• 5+ years of practical experience with Customer Master Data
• Proven track record of establishing client-facing relationships
• Ability to analyze complex client and vendor challenges
• Strong analytical skills to interpret customer information
• Self-starter who takes full ownership of client success
• Bachelor's degree or equivalent practical experience
• Fluent in English

Benefits

• Work Anywhere flexibility
• Opportunity to make a positive impact in life sciences
• Join a mission-driven organization