Customer Success Systems Engineer - Remote

Overview

The Customer Success Systems Engineer collaborates closely with the Renewals department, providing expertise to inform, educate, and influence end users, partners and internal teams about our products and technologies.

In Short

• Conduct remote meetings and configuration reviews with customers.
• Running training and onboarding sessions for customers.
• Deliver engaging customer presentations and demonstrations.
• Independently consult with customer base to provide technical expertise on data protection.
• Maintain close coordination with internal teams, including Support and Licensing.
• Collaborate closely with Product Management team, offering valuable customer feedback.
• Manage accounts at a technical level to support upsell and cross-selling.
• Play a key role in delivering technical post-sales support for Commercial/Enterprise customers.
• Participate and support technical sales cycles for successful customer outcomes.
• Thrive in a fast-paced territory, continuously adapting to meet market and customer demands.

Requirements

• Preferred experience in technical presales, post-sales or technical support.
• Proficiency in both Spanish & English.
• Industry-based expertise in data protection technologies.
• Strong experience in storage, networking and cloud technologies.
• Proficiency in key technologies, including VMware vSphere, Microsoft Hyper-V, Acropolis Hypervisor, RedHat Virtualization, Windows Server, Microsoft 365, AWS, Azure, Google Cloud Platform, and other enterprise applications and landscapes.
• Proven ability to work independently in dynamic environments, demonstrating high energy, motivation, discipline and quick adaptability to new technologies.
• Ability to simplify complex technical concepts for clear communication.
• Strong adaptability to changing roles and responsibilities.
• Exceptional time management skills.
• Aptitude for fast learning.
• Beneficial but not required: experience with Linux and containerization.
• Willingness and capability to travel up to 10 – 15%.

Benefits

• Equal opportunity employer.
• Confidential handling of personal data.