Provider Engagement Manager (Connecticut Market) - Remote

Overview

The Provider Engagement Manager is an integral role at Vatica as it is responsible for practice success including performance management and engagement. This role provides ongoing relationship management and critical support to contracted practices in the assigned market. The person in this role will coordinate and provide ongoing strategic recommendations, training, and coaching to provider groups on program implementation and barrier resolution. Passion for exceptional customer service and experience developing, and maintaining, relationships with office staff and providers in primary care practices, are required. Through cross-functional collaboration, the Provider Engagement Manager is responsible for improving provider satisfaction and performance in the Vatica Health program, thus improving overall patient outcomes. This role is vital to Vatica’s continued success and growth. Please note travel is expected for this role in your assigned territory.

In Short

• Collaborate with C-Suite leadership and doctors to build relationships.
• Identify performance improvement opportunities through analysis.
• Develop strategic plans to expand the Vatica program.
• Create improvement plans for underperforming practices.
• Increase active participation among contracted practices.
• Achieve high provider retention rates.
• Address provider questions and concerns promptly.
• Document interactions in Salesforce.
• Drive improvements in provider satisfaction scores.
• Support interdepartmental projects.

Requirements

• Experience in relationship management and customer service.
• Strong strategic planning skills.
• Ability to analyze performance data.
• Experience with Salesforce or similar tools.
• Excellent communication and interpersonal skills.
• Ability to work cross-functionally.
• Willingness to travel as required.

Benefits

• Opportunity to impact provider satisfaction and patient outcomes.
• Work in a collaborative environment.
• Professional development opportunities.
• Competitive salary and benefits package.