Operations Coordinator - Remote

Overview

The Operations Coordinator is responsible for the delivery of services that are critical to the success and sustained growth of Vatica’s provider network. This role is part of a best-in-class, fast-paced team which supports the clinical operations team through efficient onboarding of new practices and provider organizations.

In Short

• Complete necessary tasks to process orders from provider sales for new & returning clients.
• Prepare for new practice onboarding, including securing amendments and practice rosters.
• Provide up-to-date status on all open onboarding accounts to Clinical Operations leadership.
• Collaborate with cross-functional stakeholders to complete the onboarding process.
• Monitor and respond to all JIRA requests and resolve onboarding queries.
• Resolve 95% of assigned support requests within 72 hours.
• Lead and present external implementation meetings.
• Support ongoing implementation by leading external touchpoint calls.
• Document all communications with providers in Salesforce.
• Facilitate timely resolution of site setup issues.

Requirements

• Self-motivated and organized individual.
• Excellent communication skills.
• Ability to work independently with little supervision.
• Experience with JIRA and Salesforce.
• Ability to influence without authority.
• Comfortable in ambiguous and dynamic environments.

Benefits

• Opportunity to work in a fast-paced team environment.
• Engagement in critical organizational projects.
• Professional development opportunities.