Customer Success Manager - Remote

Overview

As a Customer Success Manager at Varicent, you will play a crucial role in helping customers realize business value from their investment in our SaaS solutions, ensuring they become passionate advocates for our products.

In Short

• Serve as the main point of contact for customers.
• Lead renewals and identify expansion opportunities.
• Create success plans with defined objectives and metrics.
• Drive high usage of Varicent products.
• Build strong relationships with Business and Technical Decision Makers.
• Engage with customers from onboarding to value realization.
• Manage multiple projects and programs simultaneously.
• Utilize tools like Salesforce and ChurnZero.
• Adapt to changes and work independently.
• Willingness to travel up to 10%.

Requirements

• 5+ years in Customer Success or Account Management.
• Experience with large enterprise accounts.
• Strong communication skills with diverse stakeholders.
• Ability to create strategic success plans.
• Proven track record in fast-growing environments.
• Strong organizational and time management skills.
• Familiarity with common CS tools.
• Driven and self-motivated attitude.
• Experience in contract negotiation and renewals.
• Bachelor’s degree preferred.

Benefits

• Innovative work environment.
• Collaborative team culture.
• Opportunities for personal and professional growth.
• Supportive atmosphere for unlocking potential.
• Engagement with industry leaders.