Enterprise Customer Success Manager - Remote

Overview

As a Enterprise Customer Success Manager (ECSM), you ensure that Vantaca is aligned with our largest customer's business goals and Key Performance Indicators during the entire customer journey. The objective of the Enterprise Customer Success Manager is to maximize customer retention and success while also building trust and transparency within your portfolio.

In Short

• Manage relationships with large customers to ensure high satisfaction.
• Achieve renewal and expansion targets through strategic planning.
• Establish relationships with C-level executives.
• Identify opportunities to expand Vantaca's presence.
• Understand customer needs and respond to competition.
• Present to senior leadership effectively.
• Develop long-term plans and prioritize activities.
• Provide proactive updates on customer status.
• Collaborate with various functional areas to enhance customer experience.
• Act as a customer advocate for resolving issues.

Requirements

• Bachelor's degree or equivalent experience in related fields.
• 5+ years experience in upselling at a B2B SaaS company.
• Excellent communication skills and innovative problem-solving ability.
• Strong organizational and prioritization skills.
• Professional interaction with customers and colleagues.
• Comfortable leading meetings and public speaking.
• Exceptional influencing skills and relationship management.
• Passion for customer advocacy and perspective.
• Creative approach to challenges and curiosity about the industry.
• Able to manage expectations and resolve conflicts effectively.

Benefits

• eNPS of +62.
• Medical, Dental, and Vision benefits start on day one.
• Unlimited PTO with a minimum requirement of one continuous week off.
• 401K with Company Match.
• Remote flexible work environment.
• Great parental leave benefits.
• Recognized as one of America’s Fastest Growing Private Companies.
• Active employee-led Culture Committee.
• Ongoing professional development opportunities.
• Recognition of leaders for contributions to business and community.